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FAQ

We know you have lots of questions about the lubricants and related technologies – and the Lubricant Store way of doing business. Here are answers to the questions we hear most.

What's the difference between The Lubricant Store and other online suppliers?

Shipping

Products and Order Sizes

 

Questions About The Lubricant Store:

Q: What's the difference between The Lubricant Store and other online suppliers?

A: There are actually many differences, but here are two important ones:
First, at The Lubricant Store, we're lubrication specialists. We focus on lubricants, cutting oils, coolants,
cleaners and related fluids and products.

Second, we pride ourselves on offering unsurpassed service, technical advice and support. Our
engineers are certified by the Society of Tribologists and Lubrication Engineers (www.stle.org),
and are eager to answer any question you have about a particular application.

Q: How long will shipping take? And what will it cost?

A: You can see exactly how much shipping will cost before you check out by looking at your cart. We offer same-day shipping on almost every product, and all orders received before 2PM (Eastern time) will be processed that day. Depending on your location, almost all orders should arrive within 2-3 days – you'll know the shipping estimates and exact costs before you finish your order. If you need your product sooner, please select a freight option that best suits your delivery requirement.

Q: Will you ship outside of the United States?

A: Unfortunately, because of contractual agreements with our suppliers we can't ship outside the US. 

Q: Where is my shipment tracking number?

A: Orders placed by 2pm are normally processed on the same day. If you placed your order after 2pm, it will be processed the next business day. When your order is processed, we'll update your account and you'll receive an email with your shipment tracking number.

Q: I run a small shop and I don't have room for 55-gallon barrels of oils and other fluids.
Will The Lubricant Store ship smaller orders?

A: Absolutely! We're here to serve the needs of small, independent operations as well as large industrial facilities. Virtually all of our products are packed in small packages – pails, tubes, and the like – and shipped via standard ground shipping companies for fastest service. This is so you don't have to maintain large inventories.

Q: How many gallons are in a pail?

A: A pail is always 5 gallons. However, greases tend to be measured in pounds (lbs.), so you'll see some greases specified as coming in a 35 lb. pail.

Q: Do you have other product sizes available that are not shown on your website?

A: Yes, The Lubricant Store can offer our customers larger package sizes. For information regarding larger package sizes please fill out our contact form and a customer service representative will email you a quote.

Q: If I place a large order, would you offer a volume discount?

A: At this time we are not offering a volume discount. We've worked hard to make sure our prices are already very competitive, and come with additional benefits like free shipping on orders over $300. However, if you feel like you might be the exception, feel free to email us for a quote at customerservice@thelubricantstore.com.

Q: What about warranties? Do you stand behind your products?

A: Yes we do. In addition to the manufacturers' warranties on all our top quality lubricants and fluids, The Lubricant Store also offers a full money-back guarantee. If anything's wrong with your order, just let us know, and we'll make it right. For specific warranty or customer satisfaction claims, e-mail us at customerservice@thelubricantstore.com

Have a question of your own? Just ask!

If you don't see the question that's on your mind, please let us know. Send us your question and we'll get right back to you. Plus, we just might include your question when we update The Lubricant Store site – which we do on a regular basis.