FAQ
How long will my order take?" "What's the best product for my particular
application?" "What about warranties?
We know you have lots of questions about the lubricants and related technologies – not to mention the inno-
vative new The Lubricant Store way of doing business. Here are answers to the questions we hear most.
Questions About The Lubricant Store:
Q: What's the difference between The Lubricant Store and other online suppliers?
A: There are actually many differences, but here are two important ones:
First, at The Lubricant Store, we're lubrication specialists. We focus on lubricants, cutting oils, coolants,
cleaners and related fluids and products.
Second, we pride ourselves on offering unsurpassed service, technical advice and support. Our
engineers are certified by the Society of Tribologists and Lubrication Engineers www.stle.org,
and are eager to answer any question you have about a particular application.
Q: I run a small shop I don't have room for 55-gallon barrels of oils and other fluids.
Will The Lubricant Store ship smaller orders?
A: Absolutely! We're here to serve the needs of small, independent operations as well as large industrial facilities. Virtually all of our products are packed in small packages – pails, tubes, and the like – and shipped
via standard ground shipping companies for fastest service. So you don't have to maintain large inventories.
Q: Speaking of shipping, how long will it take? And what will it cost?
A: We offer same-day shipping on almost every product, and all orders received before 2PM (Eastern time) will be processed that day. Depending on your location, almost all orders should arrive within 2-3 days – you'll know the shipping estimates and exact costs before you finish your order. If you need your product
sooner, please select a freight option that best suits your delivery requirement.
Q: What about warranties? Do you stand behind your products?
A: Yes we do. In addition to the manufacturers' warranties on all our top quality lubricants and fluids,
The Lubricant Store also offers a full money-back guarantee. If anything's wrong with your order, just let us know, and we'll make it right. For specific warranty or customer satisfaction claims, e-mail us at customerservice@thelubricantstore.com
Q: Do you have other product sizes available than what is shown on your website?
A: Yes, The Lubricant Store can offer our customer larger package sizes. For information regarding larger package sizes please fill out our contact form and a customer service representative will email you a quote.
Have a question of your own? Just ask!
If you don't see the question that's on your mind, please let us know. Send us your question and we'll get right back to you. Plus, we just might include your question when we update The Lubricant Store site – which we do on a regular basis.
